Frequently Asked Questions

What products do you offer?

At Bemja, we offer women’s sweaters, knit jumpers, and cardigans in a variety of styles, colors, and designs.

Each product listing includes clear images, available options, and essential product details for easy browsing and selection.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through PayPal, Visa, Mastercard, American Express, Postepay and CB.

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 3–7 business days via UPS within United Kingdom. We offer free shipping on all orders.

Do you offer international shipping?

Yes, We only ship to United Kingdom now, but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in Netherlands may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Do you charge restocking fees?

No, Bemja does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 7 business days. Refunds are always issued back to the original payment method used at checkout.